Privacy Policy


All collection, processing and use (hereafter “usage”) of data by JustClick is exclusively for the purposes of providing the JustClick services (hereafter “services”). The services have been designed with the goal of collecting as little personal data as possible to function. By “personal data”, we mean all particulars related to an identified or identifiable natural person (the “data subject”).

The following statements describe which types of data we collect when you use our services, what happens with this data, and how you can object to this data processing, where applicable.


Data Controller and Owner


For the purposes of the EU General Data Protection Regulation (GDPR) (EU) 2016/679, the responsible entity is:

JustClick LTD. +44-2035140671, support@justclick.io

8-12 New Bridge Street
London, United Kingdom,
EC4V 6AL



Definitions


“Our Website(s)” and “JustClick Websites” refers to any website owned and / or operated by JustClick Ltd (as listed above), especially JustClick.io 

User is the individual using software JustClick, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.


​What Data we Collect


When you visit our website, our server temporarily saves details of your access in its logs. These logs contain the following data, and are kept until their automatic deletion:

The IP address of the computer making the request
The date and time of your request
The requested URI
The amount of data transferred to you in response
Whether the request was successfully processed or not
Identifying data about the browser and operating system you use
The referring website from which you made the request
The name of your Internet Service Provider


The purpose of recording this data is to make it possible to serve the website to you (by establishing a TCP/IP connection), to secure our servers, the technical administration of our infrastructure as well as the optimisation of our services. Only in the case of unauthorised access or attacks on our infrastructure will your IP address be analysed.

No further information is required from you in order to access our website.


Among the types of Personal Data that JustClick collects from User, by itself or through third parties, there are:

    •    First Name & Last Name
    •    Phone number
    •    Email
    •    Address, State, Province, ZIP/Postal code, City
    •    Password
    •    Cookie and Usage Data, IP address.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using JustClick.

Any use of Cookies – or of other tracking tools – by JustClick or by the owners of third party services used by JustClick, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Personal Data may make it impossible for JustClick to provide its services.
Users are responsible for any Personal Data of third parties obtained, published or shared through JustClick and confirm that they have the third party’s consent to provide the Data to the Owner.


The use of the Data processed by the Service


All Data processed via the analysis conducted by JustClick are used by JustClick only for the purpose of providing the service to the Users. Such Data will not be transferred or sold by JustClick to any third party, nor will it be used by the Owner for any purpose connected to JustClick’s own business. The Owner reserves the right to aggregate the Data imported on the application by the different JustClick Users, for the purpose of creating anonymized aggregated metrics.


Securing your Data


In order to secure your data we have put in place technical and organisational measures which meet the requirements of the GDPR, and require any third-party service providers we use to do the same.

When we use third parties to provide the services, for example infrastructure service providers, these third parties are only engaged after a comprehensive review. 

Your data is only ever saved on secure servers, which may only be accessed by a few authorised personnel.


Third-Party Service Providers in non-EEA Countries


In order to provide our services, we use third-party services located outside the European Economic Area. Where such transfer occurs, JustClick ensures that such transfer occurs under the necessary legal provisions as required by the applicable legislation in order to provide for an adequate level of protection of Your Personal Data (e.g. adequacy decision of the EU commission (e.g. EU-US Privacy Shield), binding corporate rules, or EU standard contractual clauses)


Use of Cookies


In addition to the previously listed data, cookies will be saved on your computer when you use our website. Cookies are small pieces of textual data which are saved on your hard disk by your web browser, through which JustClick, who sets the cookie’s contents, can collect certain information about you. Cookies cannot execute any code, nor transfer any viruses to your computer. We use them in order to anonymously or pseudonymously analyse the use of the website, and present relevant offers to you.

This website uses the following types of cookies, whose scope and functionality is detailed in the following paragraphs.

- Transient cookies are automatically deleted when you close your browser. They are used particularly as session cookies. These save a so-called “session ID” which is used to link subsequent requests made by your browser to each other. Through this, your computer can be recognised when you return to our website. These session cookies are deleted, when you log out, or close your browser.

- Persistent cookies are only deleted after a predetermined duration, which can be different for each cookie. You can delete these persistent cookies anytime, though the “Settings” configuration of your browser. We advise you, that if you do so, that not all functionality of this website will be available.

The placement of cookies on your computer can be prevented through the relevant settings of your internet browser. Previously set cookies can also be deleted through the settings of your browser. We advise you that preventing the placement of cookies on your computer can mean that not all functionality of our website are available without limitations.


Website Registration


The data subject can register on the website. For this to take place, it is required that the data subject enter their details in the “Start Your Free Trial” form. The data given by the data subject to register will solely be used for registration, and not passed to any third parties unless JustClick has a lawful ground to do so. In the course of registration on our website, your IP address, date and time of access will be recorded, in order to prevent any potential misuse. During, or after the registration, the data subject is free to alter their personal data. It is also possible for the data subject to completely cancel their registration, so that all personal data is deleted.


Third-party services


Zendesk

JustClick uses Zendesk. This is a customer service platform provided by Zendesk, Inc. and enables us to provide support to our customers and users by offering means to contact JustClick.

The responsible entity is:

Zendesk, Inc., 1019 Market Street, 6th Floor, San Francisco, California 94103 USA

If a user chooses to contact JustClick, either by emailing support@JustClick.io, or any other email address associated with our Zendesk account; or by submitting a ticket through the contact form on our website or the Zendesk Webwidget, the content that the user chooses to submit is transferred to Zendesk’s servers located in the United States, and saved there. The content and metadata of your messages are submitted by Zendesk to JustClick. Zendesk may give this information to further parties where legally required to do so, or these parties are contracted to by Zendesk.

You can find further information about Zendesk’s data processing and data protection at:

https://www.zendesk.com/company/customers-partners/privacy-policy/


Intercom

JustClick uses Intercom to notify users of new features in our product. We also use Intercom to manage information about our customers and leads.

The responsible entity is:

Intercom R&D Unlimited Company,

2nd Floor, Stephen Court,

18-21 St. Stephen’s Green,

Dublin 2, Republic of Ireland

Personally identifiable information, including name, email address, phone number and location & country is submitted to Intercom’s servers and saved there when a user chooses to sign up to the JustClick Application, to sign up for an event hosted or sponsored by JustClick, or to subscribe to notifications about new product features and other information from JustClick.

The option to subscribe to notification is made possible through the use of JavaScript and cookies. Information obtained via the cookies and / or the JavaScript widget, including IP address, browser version, OS version, activity data, usage information, transaction information and plan details is transferred to Intercom’s servers and saved there.

Other information, including IP address, browser & OS version, and timestamps, is submitted to Intercom when a user loads resources embedded in, or a link contained an email sent through Intercom.

The analyses of your actions on our website and with the notifications sent through Intercom is transferred to us in the form of reports. Intercom may give any of your information to further parties where legally required to do so, or these parties are contracted to by Intercom.

You can find further information about Intercom’s data processing and data protection at:

https://www.intercom.com/terms-and-policies#privacy


Facebook

JustClick has integrated Facebook into its website.

The responsible entity for Facebook is:

Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States.

When a data subject lives outside the United States or Canada, and Facebook undertakes data processing, the responsible entity is:

Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland


If the user is logged into a Facebook account (even if it is not their own account) at the same time that they access they JustClick website, Facebook will additionally receive a notification that they have visited JustClick’s website. Facebook collects this information, so the theoretical possibility exists that it could associate it with the Facebook account. The same also applies to the “Like” button, or to the usage of Facebook comment forms; Facebook could associate this information with the logged-in Facebook account.

To prevent this, you can log out of any Facebook accounts prior to visiting the JustClick website. To do this, you must visit the Facebook website.

For further information relating to data protection and Facebook, please see:

https://facebook.com/about/privacy


Google AdSense

JustClick uses Google AdSense, a service provided by Google Inc that enables us to advertise to previous visitors of our website and allows us to track the effectiveness of these ads.

The responsible entity is:

Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA, 94043, United States

The display of ads and measurement of their effectiveness is made possible through the use of cookies and clear gifs. Information obtained via these cookies and / or clear gifs is transferred to Google servers located in the United States, and saved there. The analyses of your actions on our website is transferred to us in the form of reports. Google may give this information to further parties where legally required to do so, or these parties are contracted to by Google.

You may opt-out of targeted advertising through Google AdSense by visiting: https://www.google.com/ads/preferences/

You can find further information about Google’s data processing and data protection at:

https://policies.google.com/


Google Analytics

Our website uses Google Analytics. This is a service of Google Inc (hereafter “Google”) which analyses website access, and enables us to improve our site.

The responsible entity is:

Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA, 94043, United States

The analysis of your use of our website is made possible through the use of cookies. Information obtained via these cookies is transferred to Google servers located in the United States, and saved there. The analyses of your actions on our website is transferred to us in the form of reports. Google may give this information to further parties where legally required to do so, or these parties are contracted to by Google. The Google tracking on our website uses the “anonymizeIp()” function, which truncates the transmitted IP addresses so as to prevent the direct identification of any individual users.

You can stop the placement of Google Analytics cookies on your computer through the settings of your web browser. If you do so, we cannot guarantee that all the functions of our website will be fully available to you. You may also stop the placement of cookies through the use of browser extensions, such as:

https://tools.google.com/dlpage/gaoptout

You can find further information about Google’s data processing and data protection at:

https://policies.google.com/

And

https://www.google.com/analytics/terms/


CloudFlare Inc.

CloudFlare is a monitoring service provided by CloudFlare Inc. that is used for monitoring service uptime and availability. Information that CloudFlare collect includes items such as  IP addresses, DNS log data, and website performance data derived from browser activity. Place of processing:  USA - Privacy Policy


Hetzner Online GmbH

JustClick uses Hetzner hosting to maintain the service databases.

The responsible entity is:

Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany

You can find further information about Hetzner Privacy Policy:

https://www.hetzner.com/rechtliches/datenschutz


Stripe

JustClick Ltd uses Stripe to process payments for some of our existing customers and provide billing information to these customers.

The responsible entity is:

Stripe, Inc
185 Berry Street,
Suite 550,
San Francisco, CA 94107

For those existing customers who are billed with Stripe, the following data is sent, and stored by Stripe:

Your name and email address
Details of your payment method (credit card number, expiry date, CVC)
Your IP address, and the time and date of your transaction
Your billing address


If you wish to avoid sending your data to Stripe, you can do so by not signing up for a paid JustClick plan. If you do so however, your ability to use JustClick’s functions could be severely reduced.

You may find further information about Stripe’s data processing and data protection here:

https://stripe.com/us/privacy




Changes to this Privacy Policy


JustClick reserves the right to update this Privacy Policy from time to time without notice. Any changes are effective when we post the updated Policy on our website. We recommend that you regularly check back. We may provide you with notices about changes to this Privacy Policy if you are a registered user of the JustClick Application.


Contact


Should you have further questions, or wish to make contact with us, you can write us an email to support@justclick.io. When you do so, the data required to answer your query will be automatically saved and processed. Your data will not be transferred to third parties unless JustClick has a lawful ground to do so.


Deletion of Personal Data


JustClick Ltd only keeps and processes personal data for so long as it is necessary. When the purpose of the data processing has been fulfilled, your personal data will be deleted in accordance with our data retention policy, unless we are legally required to retain it.


Right to Access, Change, or Delete Personal Data


Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

Right to Access
Customers have the right to know what personal data about them is included in the databases and to ensure that such personal data is accurate and relevant for the purposes for which JustClick collected it. customers may review their own personal data stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and JustClick policies. Upon reasonable request JustClick allows customers access to their personal data, in order to correct or amend such data where inaccurate. Customers may edit their personal data by logging into their account profile or by contacting JustClick by phone or email. In making modifications to their personal data, Data Subjects must provide only truthful, complete, and accurate information. To request erasure of personal data, customers should submit a written request to support@justclick.io.

Requests for Personal Data
JustClick will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (a) legally binding request for disclosure of the personal data by a law enforcement authority unless prohibited by law or regulation; or (b) requests received from the Data Subject. If JustClick receives a request for access to his/her personal data from an customer, then, unless otherwise required under law or by contract with such customer, JustClick will refer such Data Subject to the customer.

Satisfying Requests for Access, Modifications, and Corrections
JustClick will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate personal data.

Questions, Complaints, Dispute Resolution
JustClick commits to resolve complaints about our collection or use of your personal information.  European Union and Swiss individuals with inquiries or complaints regarding our Privacy policy should first contact JustClick at: support@justclick.io. Additionally, you always have the right to make a complaint to the relevant authorities (https://ico.org.uk/) regarding our processing of your personal data.


How you can exercise your rights


Should you wish to exercise any of these rights, you will need to provide proof of identification that you are the person to whom the data relates. The data you will receive includes data we have related to you, the source of that data, the recipients, or types of recipients to whom the data was transferred, and the purposes for which the data was stored. To exercise these rights, please contact our support at support@justclick.io.

Our responsibilities as a Data Processor


As a technical services provider who stores the personal information of EU citizens on behalf of Data Controllers, we have certain responsibilities under GDPR which we comply with, including:

Managing Data Processing - JustClick has clear documentation on where our data comes from, how it is stored, and where it goes after we get it. JustClick will only process personal data on instructions from the controller, and inform the controller if it believes said instruction infringes on the GDPR (28.3)

Accountability and Governance - JustClick takes extraordinary steps to secure your data, ensure stability and uptime, manage data backup and disaster recovery, and regularly test security (32.1)

Authorized Use of Sub-Processors - JustClick uses subprocessors as a routine part of offering our service. It is our responsibility to ensure our subcontractors comply with GDPR, and we will comply with those rules. As a Data Controller, your agreement to our use of sub-processors is part of our legal Terms of Service and required to be an JustClick user. We maintain a list of sub-processors here for your review in our Privacy Policy (28.2)



Updated: May 25, 2018

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